TERMS & CONDITIONS

Terms of Service

These Terms and Conditions ("Terms") form a legally binding agreement between you (the "Client") and Jasper Bourchier trading as Social Revamp ("we", "us", or "our") for the provision of short form content services, including but not limited to video production, scripting, editing, posting, and related services (the "Services").
These Terms apply from the earlier of: the date you accept a proposal or agreement from us; or the date we begin providing the Services to you.

By engaging our Services, you agree to be bound by these Terms.

We may update or modify these Terms from time to time. Where changes are made, we will provide reasonable notice where practical. Continued use of our Services after any updates constitutes acceptance of the revised Terms.

We reserve the right to suspend or refuse Services where necessary, including where there is a breach of these Terms. Any such action does not waive our rights under this agreement.

These Terms include limitations of liability and other provisions that affect your rights and obligations.

Jasper Bourchier trading as Social Revamp Fremantle, Western Australia

Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

Agreement means these Terms together with any proposal, onboarding document, or agreed scope of work.

Client means the individual or business engaging Social Revamp for the Services.

Services means the short form content services provided by us, including but not limited to video scripting, filming, editing, posting, ManyChat setup, and related activities.

Fees means the amounts payable for the Services as set out in a proposal, invoice, or agreed pricing structure.

Commencement Date means the date the Services begin, whether by agreement or when work first starts.

Client Content means any materials, data, login details, or information provided by you for the purpose of delivering the Services.

Confidential Information means any non-public information shared between the parties that is reasonably considered confidential, excluding information that is publicly available or required to be disclosed by law.

Business Day means a day other than a Saturday, Sunday, or public holiday in Western Australia.

Third-Party Platforms means external platforms or tools used in delivering the Services, including but not limited to Instagram, TikTok, Facebook, YouTube, LinkedIn, ManyChat, and Metricool.

1. Term & Termination

Duration of Agreement

This agreement starts when you accept the proposal or when we begin work, whichever comes first. It continues on an ongoing basis until either party ends it in line with these Terms.

Ending the Agreement (Client) You can end the agreement at any time by giving 30 days written notice. You may end the agreement immediately if:
(a) we do not fix a significant issue within 30 days of being notified; or
(b) we are unable to continue operating due to insolvency or similar circumstances.

Ending the Agreement (Us) We may end the agreement by giving 30 days written notice at any time.
We may pause or stop services if:
(a) you do not resolve a breach within 30 days after being notified; or
(b) invoices remain unpaid beyond their due date, unless formally disputed in advance.

We may end the agreement immediately if:
(a) the issue cannot reasonably be fixed;
(b) you engage in unlawful, misleading, or harmful conduct;
(c) your actions interfere with our ability to deliver the services; or
(d) you become insolvent or cease business operations.

What Happens When the Agreement Ends When the agreement ends:
(a) any unpaid fees up to the end date must be settled, including fees covering any applicable notice period;
(b) we may remove or delete stored data after a reasonable timeframe; and
(c) any terms relating to payments, liability, or intellectual property will continue to apply even after the agreement has ended.

2. Provision of Services

How We Deliver the Services

Throughout the duration of this agreement, we will:

(a) carry out the agreed services with due care, competence, and attention;

(b) provide guidance and recommendations aimed at improving content performance;

(d) communicate any issues or limitations that may affect outcomes or timelines; and

(e) provide monthly reporting and performance insights.

Filming Sessions

Filming sessions require the client's full and uninterrupted availability for the duration of the session. Client interactions, phone calls, appointments, or any activity that disrupts the filming session are not permitted during scheduled shoot time. If a filming session cannot be completed due to client unavailability or interruptions, the missed content will be rescheduled and an additional fee of $300 will be added to the following invoice to cover the cost of the additional session.

Raw Footage

Raw unedited footage is not provided under any circumstances unless separately agreed upon in writing prior to commencement.

Handling of Client Information

You acknowledge and agree that we may:

(a) use data, materials, and account access provided by you for the purpose of delivering the services;

(b) review historical content where available to inform strategy; and

We will not share confidential or personally identifiable information with third parties, except where required to provide the services or where disclosure is required by law.

Platforms and External Tools Delivery of the services may involve the use of third-party platforms, software, or tools including social media networks, scheduling tools, and automation platforms. We do not control these platforms and are not responsible for their performance, outages, policy changes, or limitations.

Use of Business Name and Results With your consent, we may reference your business name, high-level results, or content produced for portfolio, case study, or marketing purposes, provided no sensitive or confidential information is disclosed.

3. Client Responsibilities

General Responsibilities

You agree that:

(a) you have the right to use and provide any content, data, or materials supplied to us;

(b) any platforms or accounts you provide access to are owned or properly authorised for use by you;

(d) you will review and respond to communications, script approvals, and requests within a reasonable timeframe; and

(e) you will act in good faith and work collaboratively to allow us to deliver the services effectively.

Access and Cooperation During the term of the agreement, you agree to:

(a) provide access to relevant social media accounts and tools required to deliver the services; (b) supply any information, documents, or materials reasonably requested; and

Compliance and Conduct

You agree to:

(a) use the services only for lawful and legitimate business purposes;

(b) not engage in misleading, deceptive, or unlawful content or business practices;

(d) comply with all applicable laws and platform policies.

Scope of Services

The following are explicitly outside the scope of this agreement unless separately agreed upon in writing with an additional fee confirmed before work begins:

Event attendance outside of planned filming sessions. Cover photos, thumbnails, or graphic design assets beyond what is included in your tier. Comment and DM management on behalf of the client. Reshoots requested due to a change in creative direction after filming has been completed. Management of multiple business accounts or entities under a single agreement. SEO, website services, or any activities outside of social media content production. Montage or archive compilation videos not captured during our filming sessions.

4. Fees and Payments

Fees Your fees will be outlined in your proposal, agreement, or onboarding documentation. Unless otherwise stated, all pricing is inclusive of GST.

Payment Terms Invoices will be issued on the first business day of each month and are due within 7 days of the invoice date. You agree to make all payments on time and in full via bank transfer to the details provided on each invoice.

Work for the following month will not commence until the current invoice has been paid in full.

Additional Costs Any third-party costs including software subscriptions are separate from our fees unless otherwise specified. ManyChat subscription costs are covered by us where included in your plan.

Changes to Scope If the scope of work changes, we may adjust pricing to reflect the additional work required. Any changes will be communicated and agreed upon in writing before work begins.

5. Late or Failed Payments

Overdue Payments

If payment is not received within 14 days of the invoice date, we reserve the right to:

(a) pause all work including scripting, filming, editing, and posting until payment is made;

(b) apply a late payment fee of 10% of the outstanding invoice amount; and

Continued Non-Payment If payments remain outstanding after 30 days, we may:

(a) terminate the agreement in accordance with these Terms; and

(b) take reasonable steps to recover the outstanding amount including engaging debt collection services or pursuing legal action where necessary.

6. Intellectual Property

Ownership Upon receipt of full payment for the relevant month, the client is granted full ownership of all final edited content produced under this agreement. The client may use, distribute, publish, and repurpose the content across any platform including paid advertising without restriction.

Our Rights We retain the right to use all content produced under this agreement for portfolio, case study, and promotional purposes across any platform including our personal and business social media accounts.

Raw Footage Raw footage remains the property of Social Revamp and is not transferred to the client under any circumstances.

7. Confidentiality

Both parties agree to keep confidential any non-public, sensitive, or proprietary information shared during the course of the agreement.

Each party agrees to:

(a) not disclose confidential information to any third party without prior consent;

(b) not use confidential information for any purpose outside of the agreed services; and

8. Independent Contractor

We operate as an independent contractor and not as your employee, partner, or agent. Nothing in this agreement creates any form of employment, partnership, or joint venture between us. We retain full control over how the services are delivered including the methods, tools, and processes used to complete the work.

9. Notices

Any formal notices or communications relating to this agreement should be sent via email to:

Jasper Bourchier trading as Social Revamp jasper@socialrevamp.com.au

A notice will be considered received when sent by email and no delivery failure is received.